- Shipping & Returns
Shipping & Returns
Terms And Conditions
We Only ship Mon-Fri
Deliveries may take longer than normal. Although we are working to fulfill customer orders in a quick manner, several postal services are experiencing delays due to the ongoing pandemic. We hope you understand these are different and difficult times, and we ask that you keep in mind the potential delays with your package(s)
For U.S. Customers (Domestic Orders):
- USPS (First-Class Mail) Delivery Time: approximately 4 - 15 days
- USPS (Priority Mail) Delivery Time: approximately 4 - 10 days
For International Customers:
- USPS First Class Package International Service Delivery Time: approximately 30 days
- USPS Priority Mail International Delivery Time: approximately 15 days
- USPS Priority Mail Express International Delivery Time: approximately 10 days
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us for rates outside of the U.S.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. It takes 1-2 days to process orders under normal circumstances, and longer if we are experiencing hurricane, epidemic, or natural disaster related issues. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please bear in mind that the shipping rates for many items we sell are weight-based. All weights will be rounded up to the next full pound.
Free Shipping on orders over $100*
*: Free Shipping applies to the lower 48 in the United States only.
If you are not 100% completely satisfied with your purchase you may return any merchandise within 30 days. Follow the "HOW TO RETURN" guide below for further instructions.
HOW TO RETURN:
IF YOU ORDER THE WRONG PART OR CHANGE YOUR MIND*:
- For orders with regular shipping charges, we will refund the cost of the product(s), minus any shipping fees and a 25% restocking fee.
- For orders with eligible free shipping, we will refund the cost of the product(s), however they will incur a 30% restocking fee.
Contact us for your RMA (Return Merchandise Authorization) number; you will need to have a WRITTEN WS-RMA (Return Merchadise Authoriztion) number on the exterior of the package so we can quickly process a refund.
Please send all returned merchandise to the following address:
3611 W Freddy Gonzalez Dr
Edinburg, Texas 78539
*All electrical parts can be returned, ONLY if unopened AND in new/unused condition. Any part that has been opened or installed will NOT be eligible for our return policy.
Upon retrieval of your return, a prompt refund will be issued within 5-7 business/working days either to your original method of payment, or to SawzillaParts.com store credit, at your choosing.
If you need any assistance or have inquiries after reading the guide, please contact us.
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