Overview
Sawzilla Parts is committed to processing and fulfilling orders quickly and accurately. Because of this, our ability to cancel or modify an order is time-sensitive. Please review this policy carefully before placing your order.
Cancellation Window
Orders may be cancelled within 1 hour of the time the order was placed, provided the order has not yet entered the fulfillment or shipping process.
How to Request a Cancellation
The fastest and easiest way to cancel an order is directly through the Sawzilla Parts Customer Portal on our website. Log in to your account, navigate to your order history, and select the order you wish to cancel. From there, follow the on-screen prompts to submit your cancellation request. If your order is still within the cancellation window and has not yet been fulfilled, the cancellation will be processed automatically.
If you are unable to access the customer portal, you may also reach us through the following:
● Email: info@sawzillaparts.com
● Phone: U.S.A. 1-888-417-6099 | Canada 587-288-1909
Please have your order number ready. Cancellation requests are processed in the order they are received during normal business hours.
Eligibility
A cancellation request will be honored if all of the following conditions are met:
● The request is submitted within 1 hour of the original order time.
● The order has not yet been picked, packed, or handed off to a carrier.
● The order does not involve custom-cut or special-order (see exceptions below).
Exceptions
The following orders are not eligible for cancellation regardless of when the request is submitted:
● Custom-cut or made-to-order parts
● Special-order items sourced specifically for the customer
● Orders already marked as "Shipped" or "Fulfilled" in the system
● Government or contract purchase orders governed by separate agreement terms
Refunds for Approved Cancellations
If a cancellation is approved, Sawzilla Parts will issue a full refund to the original payment method. Refunds are typically processed within 5–7 business days, depending on the customer's financial institution.
Approved cancellations are not subject to a restocking fee, as no items have been shipped or processed for return.
Orders That Cannot Be Cancelled
If your cancellation request falls outside the 1-hour window or the order has already shipped, it cannot be cancelled. In that case, you may be eligible to return the item(s) once received, subject to our Return & Refund Policy.
Changes to This Policy
Sawzilla Parts reserves the right to update this cancellation policy at any time. Changes will be reflected on this page with an updated effective date. Customers are encouraged to review this policy prior to placing an order.
July 2026