Frequently Asked Questions

 

1. What is Sawzilla Parts and what do you sell?

Sawzilla Parts is a trusted online retailer specializing in replacement parts for chainsaws, trimmers, blowers, and other small engines. We carry aftermarket and OEM-compatible parts for top brands like Husqvarna, Stihl, Echo, Poulan, and more.

2. How do I find the right part for my equipment?

Use our model lookup tool or enter your equipment's model number in the search bar. You can also browse by brand or part category. If you're unsure, our customer service team is here to help.

3. Are your parts OEM or aftermarket?

We carry both OEM-compatible and high-quality aftermarket parts. Each product listing clearly states the type and compatibility. Our aftermarket options are rigorously tested to ensure performance and fit.

4. How long does shipping take?

Orders typically ship within 1–2 business days.
Shipping times vary based on method:

  • USPS First Class: 4–8 days

  • USPS Priority: 3–5 days

  • UPS/FedEx Ground: 5–7 days

  • Expedited options available at checkout
    We also ship internationally!

5. Do you offer free shipping?

Yes! We offer free shipping on U.S. orders over $100 (lower 48 states only). Shipping rates for other locations and international orders will be calculated at checkout.

6. What is your return policy?

We offer a 30-day return policy on unused items in original packaging. If a part doesn’t fit or meet your expectations, contact us and we’ll guide you through the return process.

7. How do I track my order?

You’ll receive a tracking number via email once your order ships. You can also log into your SawzillaParts.com account to view your order status.

8. Can I speak with someone if I need help?

Absolutely! Our U.S.-based customer service team is here to help you via email or phone. Visit our Contact Us page for support hours and details.

9. Do you ship internationally?

Yes, we ship to Canada and other countries. International customers are responsible for any customs duties or import taxes. Shipping times vary based on destination and method.

10. Are bulk or wholesale orders available?

Yes! We work with small businesses, landscapers, and repair shops. For bulk pricing or B2B inquiries, please contact us directly.